Privacy Policy

Effective Date: 3.1.2022

Chapters Counseling Center, LLC ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy describes how we collect, use, and safeguard your information when you visit our website, communicate with us, or use our services.

1. Information We Collect

We may collect the following information:

Personal Information: Name, phone number, email address, and any other information you provide via our forms, scheduling tools, or direct communication.
Usage Data: Information about how you use our website, including IP address, browser type, and browsing behavior, collected through cookies and analytics tools.

2. How We Use Your Information

We use your information to:

Respond to inquiries and provide customer support
Schedule and confirm appointments
Send SMS and email communications (with your consent)
Improve our website and services

3. SMS and Email Communication

If you opt in to receive text messages, you may receive appointment confirmations, reminders, and relevant updates.

Message and data rates may apply.
You can opt out of SMS by replying STOP and get help by replying HELP.
Email communications can be unsubscribed from via a link in the email or by contacting us.

SMS Compliance Disclosure:
Your mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. All SMS opt-in data is strictly confidential and only used for essential service-related communication.

4. Cookies and Website Tracking

We use cookies and similar technologies to enhance your experience on our website. You can control cookie settings in your browser.

5. Data Protection

We implement industry-standard measures, including HIPAA-compliant systems, to safeguard your data. However, no method is 100% secure.

6. Sharing of Information

We do not sell or rent your personal information. We may share it with trusted third-party providers who assist in operating our website or delivering services, under strict confidentiality agreements.

7. Your Rights

You have the right to:

Access and update your personal information
Withdraw consent for communication
Request deletion of your data

To exercise these rights, contact us at:
📧 care@chapterscounselingcenter.com

8. Updates to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with the updated effective date.

9. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact us:

Chapters Counseling Center, LLC
117 S. Franklin St
Mount Pleasant, MI 48858
📞 989.546.2038
📧 care@chapterscounselingcenter.com
🌐 www.chapterscounselingcenter.com